1. About Cannes Driver
Cannes Driver provides pre-booked private passenger transport, including airport transfers, chauffeur hire by the hour and transport for events and groups. These terms apply to bookings made directly with Cannes Driver. Any booking-specific terms agreed before you commit apply to that service, subject to your statutory rights.
- Service provider — CANNES DRIVER, a French single-member limited liability company (SARL) with share capital of €100
- Registered office — Bâtiment Villa Dolce Vita, 16 rue Louis Brouchier, 06150 Cannes, France
- Trade and Companies Register — 851 419 150 RCS Cannes
- VAT identification number — FR15851419150
- VTC operator registration — EVTC 00619838902
- Email — [email protected]
- Phone — +33 7 63 97 25 48
2. Quotes and bookings
You can request a quote or a booking through our website, by email, by phone or via WhatsApp. Provide the requested pickup date, time and location, destination, passenger and luggage counts and any equipment or accessibility requirements. For airport pickups, provide your flight number when available. If you book for someone else, give them the confirmed pickup details and make sure they can be reached on the day.A quote request does not reserve a vehicle. Your booking is confirmed when Cannes Driver sends written confirmation of the service and, if the agreed terms require an advance payment to secure it, that payment has been received. Check your confirmation and contact us promptly if any details need correcting.
3. Prices and payment
Prices are quoted in euros. Consumer prices include applicable taxes. Before you book, we specify the price of the agreed service and the applicable charges or how they are calculated. For hourly hire, the quote states the booked duration and any included distance. Any additional stops, changes of route, waiting time or extensions may affect the price. We explain the applicable rates or calculation method in advance and confirm the price of a requested change before providing it.The quote or booking confirmation states the available payment methods, any amount payable in advance and when the balance is due. For event or group bookings, a 50% advance payment may be requested if stated in the accepted quote. The quote specifies the nature of that payment, how it is applied to the balance and the cancellation and refund terms that apply.
4. Changes and cancellations
Please email
[email protected] with your booking reference and the date and time of your service to request a change or cancellation. For a same-day issue, please also call
+33 7 63 97 25 48. Changes depend on availability and take effect when we confirm them.For a standard individual transfer, cancellation is free if we receive your request at least
24 hours before the scheduled pickup time. Any amount already paid for that cancelled service is refunded in full. For a later cancellation or a no-show, a charge applies only if the amount or calculation method was disclosed and agreed before booking and is permitted by law.Hourly hire, event transport and group bookings may have different cancellation and refund terms. We set those out in the quote or booking terms before you accept. Any refund due will be arranged using the original payment method where possible, or another method agreed with you.For bookings that are contracts for passenger transport, the statutory 14-day cooling-off period for distance contracts does not apply under Article L. 221-2 of the French Consumer Code. The cancellation terms above still apply.
5. Pickup, delays and waiting time
Please be available at the agreed pickup point and keep your phone accessible. If you cannot find your chauffeur or are running late, call us as soon as possible.For airport arrivals, we use the flight number you provide to monitor the flight and coordinate pickup. Tell us if your flight number, terminal or travel plans change. For a delayed, cancelled or diverted flight, contact us so we can confirm the revised arrangements and any impact on your booking.Our standard included waiting time is 60 minutes for airport arrivals and 20 minutes for other pickups. The booking terms specify when waiting starts and any rate for additional waiting. If you are not at the meeting point when the agreed waiting period ends and we cannot reach you, the booking may be treated as a no-show under the terms provided before booking.
6. Passengers, luggage and special requests
Tell us before booking about large items, additional luggage, child seats, mobility equipment or other requirements so we can confirm a suitable vehicle and any equipment needed. Passengers must use the seat belts or child restraints required for the journey. Vehicle capacity and road safety rules apply.The chauffeur may refuse to start or continue a journey if carrying the passengers or luggage would be unsafe or unlawful, or if behaviour puts anyone at risk. Any resulting charge is assessed under the agreed terms and applicable law.
7. If Cannes Driver cannot provide the service
If we cannot provide the agreed service, we will contact you as soon as reasonably possible. Where available, we may offer an alternative service for you to accept. If you do not accept an alternative, we will refund any amount paid for the service we did not provide. This does not affect any other remedy available to you under applicable law.
8. Complaints and consumer mediation
Email
[email protected] or write to our registered office with your booking reference, the date of service and the details of your complaint.If a written complaint has not resolved the dispute, an eligible consumer can refer the matter free of charge to the consumer mediator appointed by Cannes Driver. The request must generally be submitted within one year of the written complaint and meet the applicable admissibility requirements.
9. Privacy and applicable law
See our
Privacy Policy for information on how we use booking and contact details and how to exercise your data protection rights. See our
Legal Notice for additional company information.These terms are governed by French law, subject to any mandatory consumer protections that apply. Consumers may bring a claim before any court with jurisdiction under applicable law.