This policy explains how Cannes Driver uses personal data when you visit cannesdriver.fr, contact us, request a quote or book a chauffeur service. It also applies when someone books a journey on your behalf.
Who is responsible for your data?
CANNES DRIVER, a French limited liability company registered with the Cannes Trade and Companies Register under number 851 419 150, is the data controller.
What data do we collect?
When you contact us or book a journey, we may collect your name, email address, phone number, messages and booking details. Booking details can include the date and time, pickup and drop-off addresses, passenger and luggage counts, vehicle category, special requests and, for airport pickups, a flight number. When relevant, we also process billing details and information about payment or refund status.We receive this information directly from you or from the person or organisation arranging the journey on your behalf, such as a travel coordinator or event organiser. When you use the website, technical data such as your IP address, browser or device information and activity on the site may also be collected. See "Cookies and similar technologies" below for how cookies are used.We need the contact and trip details marked as required on our forms to answer your request or arrange the service. If you leave them out, we may be unable to prepare a quote or confirm your booking.
Why do we use your data?
- Quotes, bookings and transport. When you request a quote or book in your own name, we use your data to take steps at your request before entering into a contract or to perform the contract. This includes confirming bookings, arranging pickups, sending service updates and handling payments or refunds.
- Journeys booked on your behalf. When another person or organisation books for you, we use the trip and contact details needed to identify you, coordinate your pickup and provide the journey. Our legal basis is our legitimate interest in organising and delivering the transport service.
- General enquiries, security and disputes. Our legitimate interests include answering general enquiries, securing the website, preventing misuse and handling complaints or legal claims.
- Accounting and legal records. We process billing and accounting records to meet our legal obligations.
- Optional analytics and advertising measurement. Where we use analytics or advertising technologies that require consent, we rely on your consent, which you can change or withdraw at any time by contacting us.
Who can receive your data?
Authorised Cannes Driver staff and the chauffeur assigned to your journey receive the information they need for their role. We may also share relevant data with service providers that support website hosting, booking, maps and address lookup, email or SMS delivery, payments, accounting, analytics or advertising measurement, depending on the service you use and your consent choices. We may disclose information to authorities when required by law.
How long do we keep your data?
We keep enquiry and booking records for the time needed to answer your request, arrange and deliver your journey, and handle any follow-up. Where records are needed for a dispute or legal claim, we keep the relevant information for the applicable limitation period or until the matter is resolved. French accounting records and invoices are kept for 10 years. See "Cookies and similar technologies" below for how long cookies remain active.
International data transfers
Some service providers may process personal data outside the European Economic Area. Where this happens, we rely on an applicable European Commission adequacy decision or on appropriate safeguards such as the European Commission's standard contractual clauses. You can email us for details about the countries involved and a copy of the safeguards, where applicable.
Cookies and similar technologies
Some cookies are needed for the website, or for a feature you request, to work. Where consent is required for analytics or advertising technologies, you can accept or refuse them, and you can change your choice at any time by
contacting us.
Your rights
You can ask to access or correct your personal data and, where the relevant conditions apply, ask us to delete it, restrict its use or provide it in a portable format. You can object to processing based on legitimate interests on grounds relating to your particular situation. You can object to direct marketing at any time. You can withdraw consent at any time. Withdrawal does not affect processing that took place before you withdrew it.To exercise your rights, email
[email protected] or write to our registered office. You can also lodge a complaint with the French data protection authority, the Commission nationale de l'informatique et des libertés (CNIL), or another competent supervisory authority in the European Union.
File a complaint with the CNIL ↗